Privacy Policy

Createch Digital strives to protect any personal information it collects.

This privacy policy is to allow you, a potential client, to understand which personal information we collect, how it is collected, how we may share such information, and how you can rectify and inaccuracies within the data.

By using Createch Digital’s services and products, you agree to the collection, use and sharing of your personal data to allow us to fulfil our contractual duties.

Definitions

In these terms & conditions, Createch Digital Ltd are represented by various terms. These terms include “us”, “we”, “our”, “Createch” and “Createch Digital”.

In these terms & conditions, the client is represented by various terms. These terms include “client”, “customer”, “you”, “your”.

Who are Createch Digital Ltd?

Createch Digital are a digital agency based in Workington, Cumbria, that provides many products and services to clients to assist in their digital transformation. This can range from website design to digital strategy consulting. Many of these products & services Createch Digital provides requires the collection of personal information. 

Createch Digital strive to protect this personal information collected for the purpose of producing these products and services for their clients. 

Data Controller

Createch Digital Ltd act as the data controller for any personal data it collects. Individuals that would like to raise any concerns with the processing of personal data by Createch Digital Ltd should get in contact with the data controller using the following information:

Createch Digital Ltd

contact@createchdigital.com

07398 458543

What Personal Data Do We Collect?

We may collect the following personal information:

Name

Address

Contact Information (email address, telephone number)

Company Information (Company Name, Company Address, Company Email Adress & Telephone Number)

Why Do We Collect This Information?

We process personal data for a variety of reasons, in order to deliver our products and services:

Responding to quotes, enquiries, support and comments on our blog.

For the performance of any active contracts between Createch Digital and its clients.

For use in marketing; information for this reason is purely only information that is supplied to us by the individual, i.e. after given consent.

To offer customised & personalised services, for better performance of contracts.

To inform clients of any changes to our services.

For purposes of safety, security and prevention & detection of criminal activity.

Lawful Basis for Processing

Createch Digital are entitled to use your personal data for the purposes of points (1) and (3) on the basis that you have given prior consent to this processing, either by us responding to a request, or you signing up to our newsletter.

Createch Digital are entitled to use your personal data for the purposes of points (2), (4), and (5) on the basis that we require the use of personal data to comply with our contractual obligations to you as a client.

Createch Digital are entitled to use your personal data for the purposes of point (6) on the basis’ of legal obligation and legitimate interests.

Data Storage

We store data in two main locations. We store personal data we collect locally on secure internal computer and mobile systems. We also store personal data we collect on cloud hosting platforms, for example where a website service is being developed by Createch Digital for a client, or via our marketing service providers.

We apply our best efforts to protecting any personal data we collect, however, due to the unfortunate security level of information transmissions over the internet, we cannot gurantee the security of your data to our site, even with our best efforts of using SSL certificates and HTTPS. That being said, once the data is collected, security measures are in place to secure such data and prevent any unauthorised access. 

Data Retention

We store data for as long as it is necessary. Any personal data that we no longer have a reason to keep is deleted. Residual data may be stored in backups but that will also eventually be purged from our systems. Data may be retained for certain reasons including for tax purposes.

Further information on how and why we retain information can be provided if you get in touch with the data controller as provided above.

Data Security

SSL

createchdigital.com uses the industry standard protocol Secure Sockets Layer (SSL) to encrypt information transmitted between you and the website.

SSL includes different security features such as Encryption, Authentication and verifying the Integrity of the Data transmitted.

Data Sharing

We share some of your information to provide services for the performance of contracts, and for our own marketing purposes.

We share information with service providers. We would never sell your information to anyone or provide to anyone in return for a partnership or sponsorship deal. Your information is of high value to use and we share it where this is a pure justification to do so to comply with your service requests. 

One example of this is domain name registration. We have to supply your personal information in order for a domain name to be registered to you and your business. This may include Name, Address, Email etc. This may also include your business information.

We will share information where there is a legal or compliance requirement to do so. We will also share information to; establish or exercise legal rights & claims, inform authorities of suspected illegal activity, investigate violations of Createch Digital’s Terms & Conditions, or for the prevention of death or severe physical harm to any individual. 

Cookies

We do not implement tracking cookies on our website. The only cookies we have on our website are used so that the website can function correctly.

Service Provider Privacy

We are not responsible for the privacy of our service providers. We do our due dilligence to make sure we use trusted, secure service providers but can never offer a guarantee.

Your Rights

1. Right to Access

You have the right to receive a copy of any personal information we hold about you. Please note that such information may be redacted of information that does not belong to you.
You can make a Data Subject Access Request by contacting the data controller as provided above. The request must be made formal either in writing or by email. The data controller reserves the right to request verification of identity prior to complying with a request.

2. Right to Object

You have the right to object to the processing of your information. You must provide details of your objection and this must be communicated to the data controller as given above.

3. Right to Rectification

You have the right to request your personal information is changed or completed where you have noticed our information is innacurate or incomplete.

4. Right to Erasure

You have the right to request the erasure of your personal data. This is only applicable where the data is no longer necessary for us to hold. If we have a lawful basis for such information, your request may not be granted.

5. Right to Portability

You have the right to ask us to provide you, or a third party, your personal information in a structured, commonly used, machine readable format.

6. Right to be Informed

You have the right to be informed about our data processing and sharing activities. This is provided to you via this privacy policy. For clients, you will always be informed of any data shared with third parties, and any personal data will be collected from you directly.

7. Right to Restrict Processing

As an alternative to complete erasure, you have the right to restrict the way we use your personal data. This limits our use of your data but doesn’t require complete erasure.

How to make a complaint

To make a complaint or to exercise your rights, please contact the data controller as provided above.